Terms of Service
Last updated: November 25, 2024
Contact Information
1 Chome-1-1 Marunouchi
Chiyoda-ku, Tokyo 100-0005
Japan
Phone: +81362066191
Email: info@jade-leaf.com
These Terms of Service govern your use of the Jadeleaf website and our game development services. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.
We've written these terms in straightforward language because we value transparency and clarity in our relationships with clients and visitors.
Service Usage Terms
Acceptable Use Policy
When using our website and services, you agree to use them in a lawful and respectful manner. You will not use our services to create content that infringes on intellectual property rights, contains malicious code or malware, promotes illegal activities or violence, harasses or discriminates against others, or violates any applicable laws or regulations.
Permitted Uses
You may browse our website to learn about our services, contact us for consultations and project inquiries, engage our services for legitimate game development projects, and share our content with proper attribution. We welcome genuine interest in thoughtful game development and cultural consultation.
Prohibited Uses
You may not attempt to gain unauthorized access to our systems, use automated tools to scrape or harvest data from our website, impersonate Jadeleaf or our team members, transmit spam or unsolicited communications through our contact forms, or use our services to develop games that exploit vulnerable populations or promote harmful ideologies.
Service Access Requirements
To access our website, you need an internet-enabled device and a modern web browser. To engage our development services, you must be at least eighteen years old or have legal authority to enter into contracts. Business clients must have proper authorization to engage our services on behalf of their organization.
Fair Usage Guidelines
Our contact forms and inquiry systems are intended for legitimate project discussions. Please use them respectfully and avoid submitting duplicate inquiries. We aim to respond to all genuine inquiries within two business days.
Account and Access Terms
Account Creation
Currently, our website does not require account creation for general browsing. If we introduce client portals or account features in the future, we will update these terms accordingly. For project work, we establish secure communication channels on a per-project basis.
Account Security Responsibilities
If we provide you with access credentials for project collaboration tools, you are responsible for maintaining their confidentiality. Do not share credentials with unauthorized parties, notify us immediately if you suspect unauthorized access, and use strong, unique passwords for any accounts.
Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if you violate these terms, engage in fraudulent or illegal activities, pose a security risk to our systems or other users, or fail to meet payment obligations for contracted services. We will provide notice when possible, though immediate termination may be necessary in cases of serious violations.
Multiple Account Policies
For client collaboration systems, each authorized team member should have their own credentials. Creating multiple accounts to circumvent restrictions or misrepresent your identity is prohibited.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to keep our website available at all times, but cannot guarantee uninterrupted access. We may perform scheduled maintenance, during which our website may be temporarily unavailable. We will provide advance notice of planned maintenance when possible. Our development services operate according to agreed project schedules rather than uptime guarantees.
Feature Availability
The services and features we offer may evolve over time as we refine our approach and respond to client needs. Current offerings include meditative game experience development, mindful monetization design, and Japanese cultural consultation. We may introduce new services or modify existing ones based on industry developments and feedback.
Geographic Restrictions
Our services are available to clients worldwide, though we operate primarily from Tokyo, Japan. Time zone differences may affect communication schedules. We accommodate international clients through flexible scheduling and asynchronous communication methods when needed.
Service Modifications and Updates
We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. For ongoing projects, modifications will not affect the agreed-upon deliverables unless mutually agreed. We will notify active clients of significant service changes that may impact their projects.
Intellectual Property Rights
Content Ownership
All content on this website, including text, graphics, logos, and design elements, is owned by Jadeleaf or used with permission. Our website design, written content, and branding materials are protected by copyright and trademark laws.
Client Work and Rights
For development services, intellectual property ownership is defined in individual project agreements. Generally, clients retain ownership of their game concepts, characters, and story elements. We retain ownership of our proprietary development methodologies and frameworks. Specific code, assets, and deliverables are transferred according to the project contract.
License Grants
We grant you a limited, non-exclusive license to view and interact with our website content for informational purposes. You may share our content on social media with proper attribution. You may not republish substantial portions of our content without permission or use our content for commercial purposes without authorization.
Copyright and Trademark Notices
The Jadeleaf name, logo, and related marks are trademarks of our company. Unauthorized use of these marks may violate trademark law. If you believe any content on our website infringes your copyright, please contact us with details so we can investigate.
Payment Terms and Service Fees
Service Pricing
Our website displays starting prices for our core services. Final project costs are determined based on scope, complexity, timeline, and specific requirements. We provide detailed proposals with fixed pricing before beginning any paid work.
Payment Terms
Payment terms are specified in individual project agreements. Typically, we require a deposit before beginning work, with milestone payments throughout the project and final payment upon delivery. All fees are stated in US Dollars unless otherwise agreed. We accept bank transfers and other payment methods as specified in project contracts.
Refund Policy
Refund terms depend on the specific service and project stage. Initial consultation fees are generally non-refundable. For development work, refunds are prorated based on work completed and deliverables provided. We address concerns transparently and work toward fair resolutions.
Changes to Terms and Contact Information
Modifications to Terms
We may update these Terms of Service to reflect changes in our practices, legal requirements, or service offerings. We will update the "Last updated" date at the top of this page. For material changes affecting ongoing projects, we will notify active clients directly.
Your Acceptance of Changes
By continuing to use our website or services after changes are posted, you accept the updated terms. If you disagree with any changes, please discontinue use and contact us to discuss concerns about ongoing projects.
Questions About These Terms
If you have questions about these Terms of Service or need clarification on any points, please contact us at info@jade-leaf.com or call +81362066191. We're happy to discuss these terms and address any concerns.