Privacy Policy

Last updated: December 1, 2024

Contact Information

1 Chome-1-1 Marunouchi
Chiyoda-ku, Tokyo 100-0005
Japan

Phone: +81362066191
Email: info@jade-leaf.com

At Jadeleaf, we approach data protection with the same mindfulness we bring to game development. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you interact with our website and services.

We believe privacy is a fundamental right. Just as our games respect player autonomy, our data practices respect your control over personal information. We collect only what serves a genuine purpose and protect it with care.

Information We Collect

Information You Provide Directly

When you contact us through our forms or email, we collect information you voluntarily share, which may include your name, email address, company name, project details, and any other information you choose to provide in your messages to us.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, referring website, and general location data derived from your IP address.

Analytics and Cookies

We use analytics tools to understand how visitors interact with our website. These tools collect data about your browsing behavior, including which pages you visit, how long you stay, and what actions you take. For detailed information about cookies, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on your consent (when you submit forms or accept cookies), legitimate interests (to improve our services and communicate about our work), contractual necessity (when providing services you've requested), and legal obligations (to comply with applicable laws).

Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for three years unless you request deletion. Analytics data is anonymized after fourteen months. Project-related communications are kept for the duration of the project plus seven years for legal and business records.

How We Use Your Information

Communication and Service Delivery

We use your contact information to respond to inquiries, provide information about our services, discuss potential projects, and communicate throughout the development process if you become a client.

Website Improvement

Analytics data helps us understand how people use our website, which pages are most valuable, where visitors encounter difficulties, and how we can improve the user experience. This information guides our design decisions and content strategy.

Marketing Communications

If you opt in to receive updates, we may send occasional emails about our work, new services, or relevant industry insights. You can unsubscribe at any time through the link in any marketing email.

Data Sharing with Third Parties

We share data only when necessary: with analytics providers (like Google Analytics) to understand website usage, with email service providers to send communications you've requested, with cloud storage providers who host our data securely, and with legal authorities if required by law or to protect our rights. We never sell your personal information to third parties.

How We Protect Your Data

Security Measures

We implement industry-standard security practices to protect your personal information. All data transmissions are encrypted using SSL/TLS technology. Our servers are secured with firewalls and access controls. We regularly update our systems and conduct security audits. Employee access to personal data is limited to those with legitimate business needs.

Data Storage and Encryption

Personal data is stored on secure servers with encryption at rest. We use reputable cloud service providers who maintain ISO 27001 certification and other security standards. Database access is logged and monitored for unusual activity.

Access Controls and Monitoring

We maintain strict access controls to ensure only authorized personnel can access personal data. All access is logged and regularly reviewed. Multi-factor authentication is required for systems containing personal information.

Breach Notification Procedures

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovering the breach, as required by applicable privacy laws. We will provide details about what information was affected and steps you can take to protect yourself.

Your Privacy Rights

Right to Access Personal Data

You have the right to request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you can request corrections. You also have the right to request deletion of your personal data, though we may need to retain certain information for legal or legitimate business purposes.

Right to Data Portability

You can request your personal data in a structured, commonly used, machine-readable format. This allows you to transfer your data to another service provider if you choose.

Right to Object to Processing

You can object to our processing of your personal data for marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though we may have compelling reasons to continue in some cases.

How to Exercise These Rights

To exercise any of these rights, contact us at info@jade-leaf.com or call +81362066191. We will respond to your request within 30 days. Please provide sufficient information to identify yourself and specify which right you wish to exercise.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

You can continue to browse our website and learn about our services without providing any personal information or accepting cookies.

International Data Transfers and Children's Privacy

International Data Transfers

As we operate from Japan and work with clients internationally, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure adequate protection through standard contractual clauses and by working only with service providers who maintain strong privacy standards.

Children's Privacy

Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly. If you believe we may have information from a child, please contact us immediately.

Policy Updates and Contact

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this policy. For material changes, we may provide additional notice through email or a prominent website announcement.

Questions and Concerns

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us at info@jade-leaf.com or call +81362066191. You can also write to us at our address: 1 Chome-1-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan.